Management Trainee

Roles & Responsibilities

Shift Leadership & Floor Control

• Act as the second-in-command for service operations during assigned shifts
• Take charge of the floor in the absence of the Outlet Manager
• Coordinate service flow between host, floor, and bar to ensure smooth operations
• Monitor peak-hour service and step in proactively to resolve bottlenecks
• Ensure all systems are updated including point-of-sales, own and partner delivery platforms, Spotify

Service Standards & SOP Execution

• Ensure all service staff follow Company SOPs and service scripts
• Maintain service discipline, professionalism, and grooming standards
• Ensure proper table management, guest flow, and clearing procedures
• Prevent behaviours that affect guest experience (e.g. staff crowding, idle chatter)
• Ensure that food and beverages are served with outstanding quality and presentation adhering to the recipe guidelines and presentation standards at all times

Team Support & On-the-Job Coaching

• Guide and support service crew during shifts
• Coach junior staff on service sequence, etiquette, and guest engagement
• Assist in training new service staff under guidance of the Outlet Manager
• Set the tone for teamwork, accountability, and service mindset

Customer Engagement & Service Recovery

• Engage guests warmly and professionally when required
• Handle basic customer feedback or complaints on the floor
• Execute service recovery within approved guidelines
• Escalate serious or recurring issues to the Outlet Manager promptly

Manpower & Shift Readiness

• Ensure adequate manpower deployment during shifts
• Assign service roles and sections clearly at the start of each shift
• Monitor staff punctuality and readiness
• Inform Outlet Manager of manpower gaps or performance issues

Cleanliness & Outlet Readiness

• Ensure FOH areas are clean, organised, and presentable at all times
• Enforce cleaning SOPs, including no sweeping or mopping during service hours
• Oversee table reset, floor checks, and toilet cleanliness during service
• Ensure closing duties are completed properly before handover

Communication & Reporting

• Communicate operational updates and instructions clearly to the team
• Report shift issues, customer feedback, and incidents to the Outlet Manager
• Support daily briefings and end-of-shift handovers