ASSISTANT SUPERVISOR / SUPERVISOR (FULL TIME)

Join Our Team as an Assistant Supervisor / Supervisor!

Job Description:

• Lead and motivate the team to deliver excellent customer service that enhances customer satisfaction and loyalty
• Ensure smooth daily operations, including managing customer orders and staff assignment
• Oversee cash handling processes and ensure accuracy in processing vouchers, cash, credit, and debit transactions
• Maintain up-to-date knowledge of menu offerings, promotions, and sales strategies to effectively support sales targets and customer engagement
• Demonstrate proficiency in all Counter Crew responsibiltiies and across various workstations
• Enforce compliance with food safety and hygiene standards to uphold health regulations and ensure a safe environment for customers and staff
• Maintain a clean, organized, and efficient workspace
• Assist in training and mentoring new team members
• Handle customer feedback promptly and resolve issues efficiently

What We're Looking For:

• Proven experience in a supervisory or team leader role, preferably within the customer service or food service industry
• Strong leadership and team management skills
• Willingness to work on a rotating shift schedule, including weekends and public holidays
• Excellent communication and interpersonal skills
• Ability to perform effectively in a fast-paced environment and handle operational challenges with resilience
• Strong organizational skills with attention to detail
• Candidates with more experience may be considered for the Supervisor role

What's In It for You?

• Competitive base salary + meal allowance + attractive sales incentives + bonus
• Annual leave + Birthday leave
• Comprehensive medical coverage
• Opportunities for career growth and leadership development
• Exclusive staff discounts

Ready to take the lead and grow your career with us? Apply today!