Retail Executive (Fine Jewellery) (with Commission)

Customer Service and Sales:

• Deliver exceptional, personalized shopping experiences to clients.
• Drive sales and support the team to achieve and exceed targets.
• Build and manage relationships with VIPs and key customers through effective clienteling strategies.
• Maintain a comprehensive CRM database to foster lasting customer connections.
• Ensure excellence in after-sales service, enhancing client satisfaction.

Team Leadership and Collaboration:

• Lead by example with professionalism, integrity, and a mentoring mindset.
• Foster a positive, collaborative, and high-performance team culture.
• Share weekly sales insights to support team success and strategy development.
• Handle team dynamics and conflicts with maturity and professionalism.

Stock and Operations Management:

• Partner with Operations to maintain optimal stock levels and organized stockrooms.
• Manage stock replenishment and ensure inventory accuracy through regular stock takes.

Ideal Candidate Profile:

• 3-5 years of luxury retail experience, preferably in jewellery or high-end products.
• Exceptional communication skills to engage with diverse clientele and team members.
• Passionate about people, design, and luxury, with a strong eye for fashion and style.
• Proven ability to thrive in a target-driven environment and mentor team success.
• Experienced in leading teams; candidates with extensive experience may be considered for senior roles.