Clinic Assistant [FULL TIME]

Responsibilities

• Register patients, schedule appointments and attend to patient enquiries.

• Handle payments and assist with CHAS, MediSave and HSG claims.

• Prepare medications for doctor review and dispense them according to clinic protocols.

• Assist doctors during consultations and procedures, including chaperone duties.

• Assist with simple clinical procedures, such as ECG and nebuliser treatments, after training.

• Maintain accurate patient records and perform administrative duties.

• Keep the clinic clean and organised, and replenish medications and consumables.

• Address basic patient concerns and escalate matters when necessary.

Requirements

• Able to commit to evening and weekend shifts.

• Comfortable using computers and willing to learn.

• Responsible, dependable and able to work well in a team.

• Friendly and patient, with a positive service attitude.

Preferred Skills

• Previous healthcare or front desk experience.

• Familiarity with Plato CMS and insurance or MediSave claims.

• Ability to speak Mandarin or dialects to assist elderly patients who do not speak English.

Job Requirements

• IT savvy
• Prior operation experience an added bonus
• Excellent customer service, communication and interpersonal skills
• Our family clinic serves a significant number of elderly patients who may not be fluent in English and often communicate in dialects such as Hokkien, Teochew, or Cantonese. Proficiency in Mandarin or the ability to converse in dialects would be highly beneficial.