Guest Relations Executive

Job Title

Guest Relations Officer

Job Description & Requirements

Job Summary

As a Guest Relations Officer, you will be the face of the hotel, ensuring every guest enjoys a seamless and memorable stay. You will handle enquiries, resolve issues with professionalism, and deliver exceptional customer service that reflects the hotel’s standards of hospitality.

Duties and Responsibilities

• Manage guest check-ins and check-outs efficiently and courteously.

• Accurately process reservations and maintain timely updates in the system.

• Address guest enquiries, feedback, and complaints with empathy and effective solutions.

• Proactively attend to guest needs, ensuring satisfaction throughout their stay.

• Respond promptly to email enquiries and follow up where necessary.

• Collaborate with Housekeeping and Maintenance teams to ensure smooth operations.

• Perform additional duties as assigned by the Hotel Manager.

Job Requirements :

• Minimum qualification: Higher Secondary/Pre-U/A Level/College in Hospitality, Tourism, Hotel Management, or equivalent.

• At least 1 year of relevant work experience in hospitality or customer service.

• Entry-level candidates specializing in Hotel Management/Tourism Services are welcome to apply.

• Strong interpersonal and communication skills with a customer-first mindset.

• Ability to remain composed under pressure and resolve issues effectively.

• Team player with a positive attitude and willingness to learn.