Aftersales And Customer Care Executive

Job Summary

Provide excellent aftersales service by managing customer enquiries and daily operations issues. Build and maintain strong customer relationships to improve satisfaction and retention. Identify new business opportunities while working independently and collaboratively within a team. This role supports a bus repair and engineering service provider.

Responsibilities

• Respond promptly and accurately to customer enquiries to resolve issues and enhance aftersales service quality
• Manage daily operational challenges to ensure smooth service delivery and maintain high customer satisfaction
• Develop and maintain positive customer relationships through regular meetings to foster collaboration and retention
• Identify and pursue new business opportunities to drive company growth and expand market presence
• Manage tasks independently to ensure effective completion of responsibilities without constant supervision
• Collaborate actively with team members to achieve shared goals and improve overall service outcomes