Agency Digital Transformation Manager (1 Year Contract)

Key Responsibilities:

Digital Design & Product Ownership

• Lead business design, requirements, and standards for digital initiatives central to agency productivity and recruitment.
• Translate agent and leader needs into platform features that are scalable and fit‑for‑purpose.

Delivery Governance & Readiness

• Lead design of business requirements, UAT, release readiness, defect management, and platform performance evaluation.
• Define adoption criteria and ensure features meet business value outcomes.

Cross‑Functional Orchestration

• Coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency, Group Tech and agency force stakeholders.
• Align roadmap and execution cycles across functions to avoid bottlenecks.
• Maintain structured communication across teams to ensure alignment of roadmaps, timelines, and dependencies.

Adoption & Agency Force Activation

• Drive adoption strategies, segmentation insights, training plans, and behavioural nudges to embed digital usage amongst the agency force.
• Provide insights and recommendations to improve feature design, usage behaviour, and overall platform performance.
• Partner with Agency Leaders to ensure solutions are used effectively.

Strategic Planning & Stakeholder Management

• Support of Head of AST in business planning, QBPR, Steering Committee and performance reporting for digital initiatives.
• Work with Head of AST to provide structured updates and insights to CAO, CITO, and CSTO stakeholders.

Qualifications & Experience

• Bachelor’s degree in business, Technology, Digital, or related field.
• 6-9 years' experience in digital product ownership, agency/distribution strategy, or transformation in financial services.
• Proven track record in leading digital delivery with cross‑functional stakeholders.
• Experience driving digital adoption within sales or distribution ecosystems is a strong advantage.
• Strong understanding of agency sales dynamics and frontline needs.

Key Skills & Traits

• Strong product ownership and digital design capability
• Excellent cross‑functional influence and stakeholder management
• Data‑driven mindset with comfort in qualitative and quantitative insights
• Strong communication skills with ability to synthesize complexity
• Practical understanding of agency workflows and sales behaviour
• High resilience, structured thinking, and execution discipline