Senior Project Specialist, Operations

About the Role

We are looking for a Senior Project Specialist, Operations with a strong background in project management, process engineering, and contract logistics.

The role will support operational projects, process improvement initiatives, WMS activities, and business performance across a fast-paced logistics environment. You will work closely with operations and other stakeholders to ensure projects are delivered on time, processes are optimised, and operational KPIs and service levels are achieved.

Key Responsibilities

• Support and coordinate operational projects, process improvement initiatives, and business support activities to ensure delivery timelines, SLAs, and KPIs are met.

• Act as a WMS Super User, maintaining data accuracy, performing complex transactions, resolving system/interface issues, and supporting system enhancements.

• Support project start-ups, operational ramp-ups, process changes, and new implementation initiatives.

• Participate in User Acceptance Testing (UAT) and provide support during hyper-care phases following system or process changes.

• Develop, maintain, and update Standard Operating Procedures (SOPs) and Work Instructions (WIs), ensuring proper version control and compliance.

• Analyse existing processes and identify opportunities to improve operational efficiency, productivity, and service quality.

• Support Lean, Kaizen, and other continuous improvement initiatives.

• Manage operational reporting and automate daily/weekly performance reports using advanced Excel functions.

• Prepare and maintain documentation, process maps, reports, and supporting evidence for operational and project requirements.

• Work closely with Operations, IT, and other stakeholders to resolve operational issues and drive successful project implementation.

• Support shift operations and assist with staff-related matters and conflict resolution when required.

• Perform other operational and project-related duties assigned by the Manager.

Key Skills & Competencies

• Advanced Microsoft Excel skills, including Power Query, advanced formulas, and macros.

• Strong understanding of ERP/WMS platforms and ability to troubleshoot system and transaction-related issues.

• Strong project coordination and process improvement skills.

• Good documentation skills, including SOP development, Work Instructions, process mapping, and compliance documentation.

• Strong analytical and problem-solving abilities with a data-driven approach.

• Ability to work effectively with Operations, IT, and cross-functional stakeholders.

• Strong communication and interpersonal skills.

• Ability to manage operational priorities in a fast-paced logistics environment.

Requirements

• Diploma or Degree in Industrial Engineering, Logistics, Supply Chain, Business, Project Management, or a related discipline.

• 3 to 5 years of relevant experience in project engineering, process engineering, contract logistics, operations, or business support.

• Experience supporting operational projects, process improvement, system implementation, or process changes.

• Experience with WMS/ERP systems is highly preferred.

• Exposure to Lean, Kaizen, or continuous improvement methodologies is an advantage.

• Candidates with a combination of project engineering and operational experience are encouraged to apply.
  

  
  To Apply (via Harold Consultancy)

  For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at [email protected].