Desktop Support Engineer

Desktop Support Engineer

Sync In Motion Pte Ltd

Do you enjoy fixing problems at the source? At Sync In Motion, you will own IT support for our clients, on-site and remotely, across hardware, software and IT peripherals. Our current support work includes a major public transport operator, so you will work in a live, high-visibility operational environment. You are not one of many tickets in a queue. In a team of two, you handle issues end to end and build direct relationships with the clients you support.

What the role looks like

• Varied work every day: troubleshooting, installation, migrations, user account management and backups
• Hands-on at client sites, not only behind a desk
• Full ownership of incidents, from logging to vendor follow-up to resolution
• Work independently in a team.

Responsibilities

• Troubleshoot hardware and software issues for end users, on-site and remotely
• Install, configure and migrate hardware and software
• Manage user accounts and provide application support
• Maintain IT peripherals and perform data backups
• Log incidents and follow up with vendors until they are resolved
• Maintain strong client relationships and a high standard of service

Schedule

• 5-day work week, Monday to Friday
• Average of 8 hours per day
• Main working location: Bishan

24/7 Standby Requirement (please read before applying)

• This role includes a 24/7 standby rotation. When assigned, you hold a standby phone and respond to urgent issues after hours, on weekends and on public holidays.
• The team is two people, so the rotation is frequent. Please apply only if you can commit to standby.

Requirements

• Working knowledge of Windows operating systems, software and hardware
• Strong verbal and written communication skills
• Good problem-solving skills and a self-starter attitude
• Able to work independently and as part of a team
• Willing to commit to the 24/7 standby rotation

Advantage

• Basic programming or SQL knowledge (e.g. C, C++, SQL)