Customer Service Executive

Responsibilities:

•Takes in all order from customers locally and overseas and process them before handling over the operations team

•Ensure customer are constantly updated on their shipment status or request

•Ensure smooth operation of airfreight and sea freight shipment. Import and export and crosstrade

•Maintaining a good relationship with overseas agent and new/existing customers to promote more sales for the company

•Handle customers complain and ensure that all issues are addressed •Attend and resolve customers’ enquiries

•Liaise with internal stakeholders such as operations, sales team etc. for smooth operations

Requirements:

•Candidate must possess at least a N/ “O” Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent

•Proficient in both written and spoken English and Chinese to liaise with Chinese speaking clients

•Minimum one year of working experience required