Job is active
Service Desk Engineer, IT Technical Support
$2,500 – $3,800
ContractEntry levelOn-siteSingapore
ITCAN PTE. LIMITEDSingapore
About this job
- Deliver First Call Resolution (FCR) for computing devices (desktops, notebooks, tablets, smartphones) via remote tools, phone and email.
- Perform initial classification, prioritization, and troubleshooting of IT incidents. Escalate unresolved or complex cases to L2/resolver groups
- Log, track, and update all support requests inside the service desk ticketing system while maintaining case ownership until closure
- Follow ITIL framework guidelines, respect strict Service Level Agreements (SLAs), and document configurations accurately.
- Provide regular status updates to users, manage customer expectations, and report unusual surges in specific issue types.
Market insight
34% below the median4 800 $
3 500 $7 000 $
Explore related jobs
Similar jobs
ITCAN PTE. LIMITED
Lead Full Stack Developer
$6,500 – $8,000
Apply
ITCAN PTE. LIMITED
Software Engineer - Senior
$4,000 – $7,500
Apply
ITCAN PTE. LIMITED
Verification & Validation Engineer (QA Testing) – Junior
$3,000 – $6,000
Apply
ITCAN PTE. LIMITED
React UI Developer
$3,000 – $5,000
Apply
ITCAN PTE. LIMITED
Senior iOS Developer – Security Remediation
$5,500 – $7,000
Apply
ITCAN PTE. LIMITED
Desktop/ IT Support Engineer
$2,500 – $3,500
Apply
Frequently asked questions
What salary can I expect?
The employer lists $2,500 – $3,800 for this role at ITCAN PTE. LIMITED in Singapore. For comparison, the local market median is about 4 800 $ based on 65 377 similar offers.
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.
Where can I see employment type and work format?
Key conditions are shown above the description. You can also open related listings for ITCAN PTE. LIMITED and Singapore.