Customer Service Officer

Job Description:

• Attend to inbound and outbound calls/emails and update cases in the system
• Handle clients' feedback and liaise with backend support to resolve issues
• Follow up with internal and external parties to ensure smooth closure of cases
• Provide timely feedback to clients on collection, discrepancies and payments
• Manage Car Queue System and keep front desk area clean and neat
  Perform any other tasks as and when assigned

Requirements:

• Minimum "O" Level certificate
• Proficient in Microsoft Excel and Google Sheet
• Bilingual
• Attentive with good interpersonal and communication skills
• Able to work under pressure
• Able to work on alternate Saturday
• Working Location: No 4 Jalan Besut Singapore 619557