Clinic Assistant (Psychology)

Responsibilities:

Provide quality lounge-side reception and check-in/out service to clients, including the handling of:

• Provide warm and efficient front desk service, ensuring a smooth check-in and check-out experience for clients

• Manage client registrations, appointment scheduling, and walk-in enquiries

• Handle payment processing, invoicing, and financial record-keeping

• Perform general administrative tasks, including managing records and the clinic’s file system (Microsoft Excel/Word)

• Coordinate psychologists’ calendars, room bookings, and send appointment reminders and follow-ups

• Respond promptly and professionally to phone calls, emails, and client enquiries

• Maintain cleanliness and organisation of clinic spaces, including vacuuming, mopping, and tidying consultation rooms and common areas

• Wash and store clinic dishes, ensuring a clean and welcoming environment for clients and staff

• Support daily clinic operations to ensure a welcoming and efficient environment
  

Key Requirements:

• Maturity of character, sensitive to mental health clients

• Meticulous and organised, able to self-prioritise and perform with minimum supervision

• Fluent English required; Mandarin or Bahasa speaking skills an advantage to attend to clinic phone calls, e-mails and enquiries in a timely and professional manner from English, Mandarin and Bahasa speaking clients

• An “enabler” to assist our psychologists in providing the best level of care to our clients

• Friendly personality with a positive working and learning attitude

• Full time (5 day work week - including Saturdays. One week day off in-lieu)