Salon Receptionist

Job Summary

We are looking for a friendly, well-groomed, and customer-oriented Salon Receptionist to be the first point of contact for our clients. You will play a key role in creating a welcoming atmosphere, managing front-desk operations, and supporting the smooth running of the salon.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival.
• Handle all inquiries promptly and courteously, including responding to and following up on WhatsApp inquiries.
• Manage appointment bookings and maintain an accurate scheduling system.
• Ensure the reception area is tidy, presentable, and stocked with necessary materials (e.g., brochures, forms, etc).
• Understand and assist in promoting salon services, promotions, and packages to walk-in clients.
• Handle point-of-sale operations, including processing payments, issuing receipts, and maintaining customer records.
• Maintain an accurate client database and update profiles, treatment records, and usage history in the system.
• Support the team in daily operations, including stock updates, customer reminders, and administrative tasks.
• Manage the customer check-in/check-out process efficiently.
• Provide excellent service and professionally resolve any client issues or concerns.

Requirements:

• Prior experience in a receptionist or customer service role (preferably in the beauty, spa, or salon industry).
• Strong verbal communication skills, with fluency in English.
• Good interpersonal skills and a customer-friendly attitude.
• Well-presented, punctual, and professional in appearance and demeanor.
• Strong organizational and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Excel, Word, and appointment booking software.
• Ability to work retail hours, including weekends and public holidays.
• Positive attitude with a strong sense of responsibility and teamwork.

Benefits:

• Staff discounts on salon services and products.
• Career growth and training opportunities.
• Friendly and supportive working environment.
• Medical benefits.
• Transport allowance.