Operations Manager (Meeting Services)

About Lumi Global

Lumi Global powers organisations' most important meetings, votes and elections. We deliver more than 5,000 meetings and elections every year across 40+ markets, through the Lumi Platform for virtual, in-room and hybrid General Meetings. In Singapore, we are the AGM voting provider of choice for major listed companies, associations, clubs and churches, trusted to deliver secure, accurate and compliant results at every meeting.

Role overview

We are looking for an Operations Manager to own the day-to-day running of our Singapore business. You will lead the operations team, keep every client meeting running smoothly, and own all technical aspects of our service delivery. Reporting to the Managing Director, you will also help shape where the business goes next, from new services to new technology.

The ideal candidate is a natural problem-solver who combines strong technical know-how with a genuine service mindset. They take ownership from planning to delivery, pay close attention to detail, and are energised by high-profile events where every result has to be right. They stay calm under pressure, enjoy technology, and keep looking for smarter ways of working.

Key responsibilities

Operations and logistics

• Plan and run the end-to-end logistics of client meetings, including venue setup, equipment, staffing and on-site support
• Manage, schedule and develop the operations team
• Set up and maintain processes, checklists and quality controls
• Act as the main operational contact for clients, from pre-meeting planning to post-meeting reporting
• Work closely with partners as their go-to expert on Lumi's solutions

Technology

• Own all technical aspects of our service delivery, including e-voting platforms, hardware, registration systems and livestreaming for hybrid and virtual meetings
• Ensure systems are prepared, tested and ready before every meeting
• Explore new ideas and technology to improve operational efficiency, and lead their rollout

Business growth

• Work closely with the Managing Director to explore and expand the scope of the business
• Support proposals, tenders and pricing with operational input
• Share insights from the field to shape new services and improve client experience

Working pattern

• Work extended hours during peak AGM seasons (April and July)
• Enjoy flexible working hours during the off-peak period
• Travel regionally for client meetings and projects when required

Requirements

Must have

• Degree in Information Technology, Operations or a related field
• At least 5 years in operations, event operations or project management, with 2+ years leading a team
• Strong technical aptitude: comfortable owning software platforms, hardware setups and troubleshooting under pressure
• Proven client-facing experience with senior stakeholders
• Excellent organisation, attention to detail and the ability to juggle many events at once
• Excellent written and verbal communication skills in English
• Willing to work extended hours during peak periods and to travel

Nice to have

• Experience with AGMs, corporate events, share registry or corporate secretarial work
• Familiarity with e-voting, event registration or livestreaming technology
• Background in audio-visual (AV) production, such as sound, projection, cameras or live event setups
• Knowledge of SGX listing rules or the Companies Act on general meetings
• Experience introducing new tools or automation to improve a team's efficiency