Technical Manager/Supervisor

Technical Manager/Supervisor

You'll oversee after-sales service, device maintenance & repairs, technical training, quality assurance, and support sales team. You'll manage a small technical team and ensure excellent technical support across Singapore, Malaysia, Indonesia, Philippines and Thailand.

Key Responsibilities

Technical Service & Operations

• Oversee warranty & after-sales service — device inspection, troubleshooting, repairs, and maintenance scheduling

• Manage spare parts inventory

• Ensure all repairs meet safety & performance standards; maintain service records & logs

• Coordinate technical support for subsidiaries in MY/ID/PH/TH

Training & Technical Support

• Support sales team for after sales technical enquiries with clients.

• Maintain user manuals, quick guides, troubleshooting docs, and training materials

Quality & Compliance

• Monitor device performance & customer feedback; escalate quality issues to manufacturer for new stock and repaired units.

• Ensure compliance with safety regulations, electrical standards, and import/device certifications

• Conduct regular QC checks on new stock and repaired units

Team & Project Management

• Lead and schedule technical support staff; set KPIs and review performance

• Monitor and maintain service process improvements and equipment upgrades

• Manage technical budget — service costs and parts inventory

Requirements

• Education: Diploma/Degree in Electrical/Electronics Engineering, Mechatronics, Biomedical Engineering or relevant field

• Experience: Min 5 years in technical roles; 2+ years in team leadership/service management

• Industry background: Consumer electronics, beauty/medical devices, or wellness equipment — strong advantage

• Skills:

◦ Hands-on electronics troubleshooting & repair skills

◦ Strong communication — explain technical concepts clearly to non-technical users

◦ Organized, customer-focused, problem-solver under pressure

◦ Proficient in MS Office & basic inventory systems

◦ English fluent; Mandarin