Field Service Engineer

Bruker Singapore is seeking for a Field Service Engineer within the service organization. Targeted for Semiconductor Industry. He/She is an ambassador of Bruker Nano Surfaces Metrology (BNSM) instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

As a Field Service Engineer, your responsibilities include but not limited to:

• Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers locally and internationally.
• Provide high level technical support to external customers at their location
• Provide on-­site training to the customers
• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Develop Service technical documentation
• Create, develop, and continuously improve the customer support & applications knowledge database
• Timely and professionally handle field service calls and issues arising from the field service
• Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
• Visits, triage with field applications scientists as appropriate
• Timely complete and submit all required paperwork
• Flexible schedule to accommodate our customer’s needs
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Up to 30% traveling required within Southeast Asia (at times with short notice)
• Other duties commensurate with the capabilities of a Field Service Engineer

Essential Functions:

• 90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)

• 10% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)

Additional Responsibilities:

• Pre-sales support
• Other duties as assigned

About you:

• Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.
• 3 to 8 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.
• Experienced with Laser, Optical Profilers and X-ray service experience or background in Technical Support preferred.
• Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation.
• Working knowledge of MS Office, Excel, Ppowerpoint, Salesforce/SAP.
• Candidates with the relevant qualifications but with little or no experience are also welcome to apply.