Senior Change Manager

· Overall IT experience of 8-10 years , preferably in IT operations, production support, application support, infrastructure support, IT service management, or service coordination.

· Hands-on experience with operational change management, change advisory board facilitation, production change coordination, or ITSM RUN activities.

· Good understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Configuration Management, and Continual Improvement.

· Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent enterprise workflow platforms.

· Ability to understand infrastructure and application dependencies across technologies such as Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage, and monitoring ecosystems.

· Experience in banking, capital markets, corporate banking, regulated technology environments, or high-availability production environments is a strong advantage.

· Prior exposure to operational controls, audit requirements, production stability, resilience governance, or service reporting would be beneficial.

· Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.