Full Time TCM Clinic Assistant

Company Overview

Renda TCM was founded by Dr Chua Song Peck in 2005, building a strong reputation in pain management. The team includes physicians with diverse TCM expertise, supporting its vision as a one-stop TCM service provider with clinics in Bukit Batok, Bidadari, and Thomson.

Job Summary

The Clinical Assistant supports physicians and clinic teams in daily operations, ensuring smooth patient service, clinic administration, clinical support, and medicine preparation at Renda TCM clinics.

Responsibilities

• Greet and assist patients warmly and professionally to create a welcoming clinic experience
• Manage patient registration and respond accurately to general enquiries about TCM services and clinic arrangements
• Schedule, reschedule, and cancel patient appointments using the clinic management system while maintaining accurate records
• Handle patient correspondence, data entry, filing, and routine administrative tasks to support clinic coordination
• Process patient payments accurately and issue receipts, maintaining proper billing and transaction records
• Prepare and maintain treatment rooms, equipment, and supplies to support physicians during consultations and treatments
• Assist physicians with clinical duties as needed within the scope of the role
• Prepare, pack, and dispatch TCM medicines following physician instructions and clinic procedures
• Identify and prepare correct medicines based on physician-provided names to ensure accurate dispensing
• Monitor and organise stocks of herbal medicines, supplies, and equipment, assisting with receiving and storage
• Conduct inventory checks and support stock replenishment when required
• Maintain cleanliness and hygiene in treatment rooms, clinic areas, and common spaces following safety procedures
• Ensure the clinic environment is neat, organised, and well maintained

Requirements:

• Ability to recognise and read Chinese medicine names to prepare and dispense TCM medicines accurately (Basic Chinese proficiency)
• Must be able to commit on either Saturdays or Sundays, and able to cover the other weekend if necessary.
• Must be able to go Bukit Batok and occasionally Bidadari
• Exact work schedule to be discussed
• Experience in a TCM clinic, healthcare setting, or customer service role will be an advantage
• No experience are welcomed too
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Comfortable using computers and clinic management system
• Patient-oriented, responsible, and pleasant
• Willingness to learn and take on both patient-facing and clinic support tasks