Senior Supervisor (FOH)

Elephant Grounds is an award-winning Hong Kong-born lifestyle brand renowned for its specialty coffee, Japanese influenced cuisine, and café culture. Founded in 2013 by Gerald Li and Kevin Poon, the brand began as a coffee kiosk within a retail shop and has since grown into a fully integrated coffee roastery, artisanal bakery, and restaurant concept with operations in Hong Kong, Manila, Jakarta Q1 2026, and now Singapore.

Our coffee program is led by an award-winning team - including a champion roasterand other specialty coffee professionals - with a relentless dedication to building a sustainable coffee program. Elephant Grounds focuses on the alchemy of space design, music, and light - and the impact they have on guests, creating an unmistakable energy and vibe. We are a growing hospitality group preparing to launch the first local outlet of a renowned international café concept known for its specialty coffee, seasonal menus, and modern ambiance. This launch marks a strategic expansion of our diverse F&B portfolio, we aim to deliver quality, consistency, and innovation at every customer touchpoint.

We are looking for passionate individuals to join us as Senior Supervisor. If you’re driven by dedication and a love for exceptional culinary experiences, come be part of our team and help shape this extraordinary journey at Elephant Grounds.

Job Responsibilities

1) Leadership & Team Mentorship

· Lead, coach, and mentor Supervisors and FOH/BOH staff to ensure consistent service quality.

· Foster a positive, collaborative, and professional team environment that motivates staff to perform at their best.

· Conduct on-the-job training and performance feedback sessions for Supervisors andjunior staff.

2) Service Excellence & Guest Experience

· Monitor service quality, resolving guest feedback or concerns promptly andprofessionally.

· Support Supervisors in managing peak periods to ensure smooth, high-quality service.

3) Operational Oversight

· Assist in the daily running of FOH and BOH operations, maintaining operational standards, hygiene, and SOP compliance.

· Oversee inventory tracking, POS management, and stock controls with Supervisors.

· Support roster management, ensuring proper staff coverage and efficient scheduling.

· Monitor and maintain supply levels for both service and kitchen operations.

4) Coordination & Reporting

· Act as a bridge between Supervisors and the Restaurant Manager, ensuring communication of operational updates and issues.

· Assist in preparing reports such as attendance, roster summaries, and inventory audits for management review.

5) Continuous Improvement

· Identify operational gaps, provide recommendations, and implement improvements to enhance efficiency and guest satisfaction.

· Support the management team in special projects or initiatives as required.

6) Any other duties as and when assigned by the management.

Job Requirement

· Strong team player with a customer service-oriented mindset.

· Ability to lead a small team and maintain composure during peak hours.

· Food Safety Hygiene Certification required.

· Ability to work flexible hours/shift, including weekends and public holidays.

Thank you for your interest in this position. Please note that only shortlisted candidates will be notified.