Production Support

Responsibilities:

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality
• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.
• Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.
• Comply to established SDM guidelines, processes, and IT policies.
• Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release

Requirement

• 3 or more years’ of production support experience across multiple technologies / platform
• Strong troubleshooting, analytical and problem-solving skills.
• Strong written, oral communication skills and able to manage stakeholders / user / vendor.
• Ability to easily adopt to any technology / environment.
• Able to work independently with minimal supervision.
• Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.
• Knowledge in ITIL areas of incident and problem management.
• Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
• Experienced with ALDON and IBM RDi change management tools
• Experienced with BMC Control-M, Splunk and BMC Helix