Sports Operations Executive

Job Summary

We are seeking a proactive, organised and responsible Sports Operations Executive to support the daily management and coordination of gym operations, sports activities and fitness programmes.

The successful candidate will work closely with the Operations Manager to ensure smooth programme delivery, effective manpower deployment, compliance with operational and safety standards, and a positive experience for gym users and programme participants.

This is a hands-on operational role that involves a combination of administrative coordination, site visits, manpower management, quality assurance and on-site support.

Roles and Responsibilities

Operations & Administrative Support

• Perform daily administrative duties, including data entry, record maintenance, reporting and documentation.
• Coordinate and monitor day-to-day gym operations, sports activities and fitness programmes to ensure smooth and efficient delivery.
• Prepare and maintain operational reports, manpower schedules, attendance records and other relevant documentation.
• Assist the Operations Manager in implementing operational procedures, resolving issues and improving workflow efficiency.

Site Recce & Programme Coordination

• Conduct site recce visits to assess venue suitability, space requirements and operational needs.
• Prepare site layouts, floor plans, operational arrangements and presentation materials using Microsoft Word, PowerPoint and other suitable tools.
• Coordinate logistical arrangements and assist in the planning and preparation of fitness programmes, events and activities.
• Liaise with relevant stakeholders to ensure operational requirements are communicated and fulfilled.

Quality Assurance & Internal Audits

• Conduct regular gym inspections and ensure compliance with established operational, safety and service standards.
• Monitor facilitator performance, punctuality, attendance and adherence to operational requirements.
• Document audit findings, identify areas for improvement and follow up on corrective actions.
• Assist in maintaining consistent service quality and operational standards across programme locations.

Manpower Coordination & Management

• Manage the deployment, scheduling and attendance tracking of freelance facilitators.
• Arrange replacement or relief personnel promptly to address manpower shortages and ensure operational continuity.
• Maintain accurate manpower records and communicate schedules, deployment instructions and operational updates to relevant personnel.
• Assist in monitoring staff performance, reliability and compliance with assigned responsibilities.
• Coordinate with freelance personnel and internal teams to resolve scheduling conflicts and operational issues.

Gym Operations & On-Site Support

• Assist in overseeing daily gym operations to maintain a safe, clean and welcoming environment for gym users.
• Provide customer service and operational assistance to gym members and programme participants.
• Perform relief gym duties or cover gym shifts when required due to manpower shortages or operational needs.
• Assist in monitoring gym facilities, equipment conditions and compliance with safety procedures.
• Support incident reporting, operational troubleshooting and follow-up actions to ensure timely resolution of issues.

Job Requirements

Qualifications & Certifications

• Possess a valid Standard First Aid certification with CPR and AED from an SRFAC-accredited training provider.
• Hold a recognised Fitness Instructor Certification, Certified Personal Trainer qualification, or an equivalent Diploma/Degree in Sports Science, Sports Management or a related discipline.
• Registered with the National Registry of Exercise Professionals (NREP).

Technical Skills & Competencies

• Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint, and familiar with Google Sheets.
• Able to prepare reports, maintain spreadsheets and produce basic site layouts and presentation materials.
• Good administrative, organisational and time-management skills.
• Strong communication and interpersonal skills with a customer-service-oriented mindset.
• Able to coordinate effectively with freelance staff, clients and internal teams.
• Good problem-solving abilities and attention to detail.
• Able to work independently, manage multiple tasks and adapt to changing operational requirements.
• Responsible, reliable and willing to undertake hands-on operational duties when necessary.

Preferred Experience & Qualifications

• Prior experience in sports operations, fitness programme coordination, gym management or manpower scheduling will be an advantage.
• Experience managing or coordinating freelance personnel is preferred.
• Experience conducting operational audits, site inspections or quality assurance checks will be beneficial.

Other Information

• Willing to travel to different gym facilities, programme venues and event locations when required.
• Willing to work flexible hours, including occasional weekends or public holidays, depending on operational requirements.
• Must be comfortable performing both office-based administrative work and on-site operational duties.