Operations Coordinator

Job Summary

Coordinate project cargo vessel operations by managing communications, documentation, and stakeholder liaison to ensure smooth, cost-effective, and compliant vessel calls aligned with Principals' expectations.

Responsibilities

• Respond promptly to new agency appointments with PDA on the same day to initiate coordination.
• Coordinate vessel operations efficiently by liaising with loading/discharge berths such as Jurong Port to meet all vessel operational requirements.
• Communicate and coordinate with ship owners, charterers, ship masters, MPA, ICA, terminals, and suppliers/vendors to ensure smooth vessel call operations.
• Prepare and verify all shipping documentation, including Bill of Lading, Cargo Manifest, and Jurong Port – JPOnline berth applications, ensuring accuracy and completeness.
• Ensure all documentation and reporting meet Principals' expectations and compliance standards.
• Obtain PDA pre-funding from Principals when terms are not pre-agreed to support operational cash flow.
• Identify and propose cost-saving solutions for vessels and Principals to optimize operational expenses.
• Collaborate closely with the Accounts department to fulfill billing requirements accurately and timely for Principals.
• Support management directly on key operational matters requiring attention or escalation.
• Identify continuous improvement opportunities in operations and provide actionable feedback to the General Manager.
• Operate strictly according to the company’s Standard Operating Procedures (SOPs) to maintain consistency and compliance.
• Participate actively in regular Operations Team meetings with clients and Jurong Port to align on operational matters.
• Maintain personal safety and health while working in office premises or traveling to meet customers, terminals, and port authorities.
• Adhere to established safe work procedures relevant to job responsibilities to ensure a safe working environment.

Required competencies and certifications

• Minimum GCE 'O' Levels.
• Some working experience in project cargo coordination, training provided.