Restaurant Supervisor

About the role

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Rasa Istimewa Restaurant @ Safra Jurong Pte. Ltd. in the Boon Lay West Region. This is a full-time position that will play a key role in ensuring the smooth and efficient operation of our restaurant.

Key responsibilities

• Oversee the day-to-day operations including stock-taking, opening & closing

• Provide excellent customer service and build great customer relations

• Resolve customer complaints professionally and take appropriate corrective actions for service recovery

• Document and file expenses and supplier invoices

• Assist in providing monthly sales reports to monitor store performance

• Assist in optimizing the revenue and overall profitability of the Restaurant

• Assist with training, motivation and discipline of all front-of-house employees through ongoing performance appraisals

• Ensure strict employee compliance to company's SOPs, sanitation and safety standards

• Facilitate compliance with legislative and regulatory requirements including renewal of licenses (i.e. MUIS, SFA)

• Confer & negotiate packages to potential wedding or corporate event clients

About you

• Minimum 2 years' experience in a similar restaurant supervisor or management role

• Good communication skills (oral & written)

• Well-versed with Restaurant POS, Tablets and Terminals for Online/App orders

• Proficient in MS Office Tools & Adobe Office

• Good command of English and Chinese to effectively communicate with customers & colleagues

• Knowledge of food safety and hygiene regulations

• Displays strong sense of integrity and professionalism in all aspects of work

• Flexible and adaptable, able to work in a fast-paced environment

• Can start work in Nov or Dec 2026

Benefits

• Competitive salary and bonus structure

• Opportunities for training and professional development

• Discounts on meals and other restaurant offerings