<Sales & Marketing (Senior Executive)> [CCP for Retail Professionals & Associates]

Company Overview

Pamperinc Pte. Ltd. is the sole distributor of Dr Hauschka’s 100% natural and organic skincare in Singapore, committed to quality, employee empowerment, and continuous improvement to deliver radiant, healthy skin solutions for all ages.

Job Summary

Deliver exceptional customer service and professional facial treatments while managing sales, marketing, and e-commerce operations to drive business growth and customer satisfaction at Pamperinc.

Responsibilities

• Deliver excellent customer service across in-store, telephone, email, and online channels to enhance customer experience and loyalty
• Maintain comprehensive product knowledge to confidently advise customers on skincare solutions
• Perform professional facial services adhering to company standards to ensure high-quality treatment outcomes
• Assess customer skin conditions and recommend appropriate treatments and products to meet individual needs
• Conduct post-purchase follow-ups to ensure customer satisfaction and foster repeat business
• Drive sales growth by supporting retail and facial service promotions and initiatives
• Assist in marketing activities including promotions, social media content creation, and livestream hosting to increase brand visibility
• Manage e-commerce front-end and back-end operations, including online order fulfilment, to ensure smooth customer transactions
• Monitor sales performance metrics and contribute to achieving sales targets
• Maintain inventory accuracy through regular stock checks and timely replenishment
• Process sales orders, invoicing, and perform related administrative tasks efficiently
• Support team management and assist in staff training to build a skilled and motivated workforce