Guest Relations Manager

1. Monitor club lounge reservations, seating availability, service, safety and wellbeing of guests.

2. Maintain cleanliness and condition of bar, bar unit, tables and other tools.

3. Prepare and serve hot, cold and/or alcoholic beverages. Stock ice, glassware and beverage supplies. Anticipate and communicatereplenishment needs promptly.

4. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.

5. Secure liquors, beers, wines, coolers, cabinets and storage areas.

6. Document pertinent information in department logbook.

7. Forecast additional meal requirements and cater to special requests for food and drinks preparation.

8. Report accidents, injuries and unsafe work conditions to COO.

9. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information and protect company assets.

10. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ needs, assist individuals with disabilities and thank guests with genuine appreciation.

11. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.

12. Develop and maintain positive working relationships with others and support team to reach common goals.

Requirements:

1. Certificate or Diploma in Hotel Management/Hospitality.

2. At least 4 years in a similar role in the hotel and F&B industry

3. Experience in international hotel chain or private clubs is highly preferred

4. Bilingual proficiency in English and Mandarin required as the majority of guests are Mandarin-speaking.

5. Able to start immediate or at a short notice is a huge plus.

6. Sign-on bonus negotiable.