Customer Service Representative (Warehouse)

Company Overview

SANKYU (SINGAPORE) PTE LTD is a multinational company specializing in logistics and engineering, delivering cost-effective, integrated solutions with a focus on quality, safety, health, environment, and business continuity.

Job Summary

You will coordinate shipments and communicate with customers, forwarders, and warehouse teams to ensure timely deliveries and accurate documentation while supporting warehouse operations and reporting.

Responsibilities

• Coordinate shipment readiness and delivery schedules by liaising with customers, forwarders, and warehouse personnel
• Respond promptly to customer stock queries and update shipment schedules to maintain transparency
• Prepare and manage daily delivery documents ensuring accuracy and compliance with company policies
• Communicate with warehouse operations to manage inbound and outbound shipments and resolve issues efficiently
• Facilitate smooth operations by maintaining clear communication between warehouse teams and customers
• Verify billing summaries and issue them accurately to customers
• Prepare monthly Key Performance Indicator (KPI) reports on warehouse operations and customer service performance
• Analyze operational data to identify improvement opportunities and present findings to the Warehouse Manager
• Assist with monthly stock takes by conducting accurate inventory counts and reporting discrepancies to relevant personnel
• Perform ad-hoc duties assigned by the Warehouse Manager to support warehouse operations and team needs

Required competencies and certifications

• Minimum GCE “O” Level qualification with at least 1 year of relevant experience in 3PL Warehouse.
• Basic knowledge of shipping and warehousing processes
• Strong interpersonal skills with a customer service orientation
• Ability to commit extra hours if required.

Other Information

• Working location: Tuas
• Shuttle service provided from/to Tuas West Road MRT
• 5 days work (Mon-Fri from 8am to 5.45pm)