Senior IT Manager

The IT Manager is responsible for ensuring the stability, security, and effectiveness of the IT environment across Singapore operations. This role acts as the primary technology partner to business stakeholders, overseeing infrastructure, end-user support, cybersecurity compliance, vendor management, and technology projects that enable business growth and operational excellence.

The role combines hands-on technical leadership with stakeholder management, ensuring reliable IT services while driving digitalization and continuous improvement initiatives.

Key Responsibilities

IT Operations & Infrastructure

• Manage the day-to-day IT operations for Singapore offices, warehouses, and operational sites.
• Ensure availability, performance, and security of networks, servers, cloud services, and end-user computing devices.
• Oversee system monitoring, backup, disaster recovery, and business continuity processes.
• Manage IT asset lifecycle including procurement, deployment, maintenance, and disposal.
• Ensure optimal performance of LAN, WAN, Wi-Fi, VPN, and telecommunications infrastructure.

End User Support & Service Delivery

• Lead and coordinate IT support services for all Singapore users.
• Drive timely resolution of incidents and service requests in accordance with agreed service levels.
• Improve overall user experience through proactive support, documentation, and training.
• Establish and monitor IT service performance metrics and reporting.

Cybersecurity & Governance

• Implement and maintain cybersecurity policies, standards, and controls.
• Coordinate security awareness initiatives and cybersecurity compliance activities.
• Manage vulnerability remediation, endpoint protection, access controls, and security monitoring.
• Support internal and external IT audits and compliance requirements.

Stakeholder Management

• Act as the primary IT business partner for Singapore leadership and functional stakeholders.
• Understand business requirements and translate them into practical technology solutions.
• Provide technology recommendations to improve productivity, efficiency, and user experience.
• Build strong partnerships with business leaders, regional IT teams, and external vendors.

Project Management & Digital Transformation

• Lead local technology implementation projects and infrastructure upgrades.
• Support regional and global system rollouts within Singapore.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Drive adoption of digital tools and collaboration platforms.

Vendor & Budget Management

• Manage relationships with IT vendors, service providers, and contractors.
• Evaluate technology solutions and negotiate service agreements where appropriate.
• Monitor IT expenditure and support annual budgeting and forecasting activities.
• Ensure vendors meet agreed service levels and contract obligations.

Key Deliverables

• High availability of business-critical systems and infrastructure.
• Timely resolution of incidents and reduction in recurring issues.
• Strong cybersecurity posture and compliance adherence.
• Successful delivery of IT projects within scope and budget.
• Positive stakeholder satisfaction and user experience.
• Continuous improvement and automation of IT processes.

Requirements

Education

• Degree in Information Technology, Computer Science, Engineering, or related discipline.

Experience

• 8+ years of IT infrastructure and support experience.
• At least 2 years in an IT leadership, supervisory, or management capacity.
• Experience supporting multiple business functions and stakeholders.
• Experience managing third-party vendors and service providers.