Customer Engineer

[Job ID: 1690440]

Responsibilities

• Perform on-site installation, commissioning, decommissioning, repair, troubleshooting, and preventive maintenance of manufacturing automation equipment.
• Diagnose equipment faults, identify root causes, and implement effective solutions to minimize downtime and resolve service issues.
• Coordinate with customers and internal teams to manage service requests, equipment issues, and technical escalations in accordance with agreed service levels.
• Support factory acceptance testing, installation preparation, and provide technical guidance or training to customers when required.
• Maintain accurate service records and reports, while identifying opportunities for equipment upgrades, spare parts, and value-added services.

Requirements

• At least 1 year of relevant experience in operating, servicing, maintaining, or supporting automated manufacturing equipment.
• Knowledge of electrical components and automation systems, including servo motors, robots, and related equipment.
• Ability to read and interpret mechanical, pneumatic, and electrical drawings for installation and troubleshooting purposes.
• Familiarity with software installation, PC configuration, and machine setup; experience with industrial automation systems is an advantage.
• Willingness to travel overseas on short notice for customer assignments, with good communication skills and the ability to work independently.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771