Outreach Associate (Freelance)

About the Role

The Direct Donor Partnerships team at the Singapore Red Cross (SRC) engages the community to raise awareness and funds in support of SRC's humanitarian mission and programmes serving vulnerable persons and families.

As an Outreach Associate, you will engage members of the public, share information about SRC's humanitarian causes and encourage support for our fundraising initiatives. You will work closely with the Team Leader to contribute towards individual and team engagement and fundraising targets.

This is a part-time position paid on an hourly basis. Associates who demonstrate strong performance may be considered for a 1-year full-time contract position after six months, subject to performance, suitability, available vacancies and organisational requirements.

The full-time position offers a basic salary, commission and opportunities for professional development and career growth.

Engagement Arrangement

This is a freelance engagement remunerated on an hourly basis for accepted outreach assignments.

• Engagement Type: Freelance, subject to the agreed service terms.

• Preferred Availability: At least 3 days per week.

• Outreach Sessions: 4.00pm to 9.00pm.

• Scheduling: Associates may indicate their availability and choose whether to accept assignments offered by SRC, subject to operational requirements.

High-performing associates may be considered for a 1-year full-time employment contract after six months of engagement, subject to performance, suitability, available vacancies and organisational requirements.

Job Responsibilities

• Engage members of the public through face-to-face outreach and telephone calls to raise awareness of SRC's humanitarian causes and fundraising initiatives.

• Communicate SRC's programmes and causes clearly and professionally, and encourage members of the public to support its fundraising efforts.

• Work towards individual and team engagement and fundraising targets.

• Carry out administrative duties and participate in team meetings, briefings and training sessions as required.

• Contribute ideas and support outreach initiatives to strengthen donor engagement and experience.

• Represent SRC professionally and uphold its humanitarian values and standards of conduct.

• Respond appropriately to enquiries and feedback from members of the public and donors, and escalate matters where necessary.

• Comply with SRC's fundraising procedures, donor engagement guidelines and applicable data protection requirements.

• Perform other related duties as assigned.

Job Specifications

Qualifications & Experience

• Minimum G.C.E. "O" Level qualification or equivalent.

• Prior experience in fundraising, public engagement, customer service, promotions or sales would be advantageous but is not essential.

• Candidates seeking part-time employment are welcome to apply.

Desired Behaviours & Skills

• Good communication and interpersonal skills, with the ability to engage confidently and respectfully with people from diverse backgrounds.

• Comfortable approaching and communicating with members of the public.

• Self-motivated and able to work independently and collaboratively as part of a team.

• Responsible, resourceful, meticulous and trustworthy.

• Results-oriented, with the ability to work towards agreed engagement and fundraising targets.

• Comfortable using digital tools and applications required for day-to-day work.

• Able to carry out outdoor outreach activities and meet the stated work schedule.