HR Business Partner, Senior Executive

DESCRIPTION OF ROLE

The Business Partnering, Senior Executive is responsible for the business partnering and recruitment activities within the Store Support Centre (SSC) population. The role focuses on providing end to end HR support to business functions, with a strong focus on recruitment and employer branding initiatives to support workforce readiness and operational requirements, ensuring that SSC vacancies are filled in a timely manner.

This role will partner closely with hiring managers to drive efficient recruitment strategies, provide advisory on hiring best practices, and support informed decision-making throughout the hiring cycle.

KEY RESPONSIBILITIES

Recruitment

- Manage end-to-end recruitment execution for SSC roles, including job posting, resume screening, interview scheduling.

- Partner with HR business partners and hiring managers to support timely hiring decisions and ensure recruitment activities align with approved labour budget and requirements.

- Ensure timely pre-employment reference checks, onboarding documentation, and joining arrangements in line with internal processes.

- Weekly reporting on recruitment progress and timelines, highlighting delays or risks that may impact business operations.

- Manage employer branding initiatives related to SSC hiring, including communications, designing job advertisements or posters, and other career-related content.

- Manage recruitment campaigns, job fairs, and early-career or campus hiring activities where required.

- Advise hiring managers on best practices in interviewing, selection, and onboarding.

- Monitor recruitment metrics (time-to-fill, cost-per-hire, quality of hire) and recommend improvements.

- Conduct research and provide insights on retail talent trends, competitor practices, and salary benchmarks.

- Build strong talent pipelines for key positions and roles within the organisation.

Business Partnering

- Deliver comprehensive HR support and expertise to internal stakeholders.

- Bring critical insights to business on current and emerging capability gaps by leveraging data, analytics, people assessment and external benchmark

- Manage and resolve team members’ relations issues to minimize litigation risk and ensure regulatory compliance

- Seek feedback, monitor stakeholder satisfaction and drive HR service performance to ensure continuous improvement, and customer service mindset

- Establish trust and creditability with stakeholders and team members to facilitate engagement and talent management agenda

- Liaise with Shared Services to resolve escalated HR service issues.

- Coordinate and project-manage HR initiatives in recruitment, talent management, learning and development, compensation and rewards, employee relations, recognition programs, and strategic development.

- Manage the full employee lifecycle from onboarding to offboarding, ensuring smooth transitions and compliance.

- Participate in scheduled HR activities such as salary reviews, performance management, succession planning, retirement planning.

- Drive special projects and continuous improvement initiatives to enhance HR operational efficiency.

- All other adhoc tasks as assigned.

JOB REQUIREMENTS

- Diploma or Degree in Business or Human Resources

- Minimum3–5 years of experience in recruitment, or HR Generalist role.

- Good communication and stakeholder management skills.

- Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced environment.