De Beaute Customer Care Officer Consultant

De Beaute Customer Care Officer Consultant

De Beaute is a premier high-end TCM medi-spa and established beauty, aesthetics, and slimming centre, and is seeking a friendly, service-oriented Customer Care Officer Consultant to help clients feel welcome, informed, and confident when choosing the right beauty treatments and packages.

Salary: $2,300–$3,500 per month, plus additional incentives

Benefits:

- Rest or off days on Sundays and no work on public holidays

- Salary with commissions and incentives

- Staff benefits, allowances, and supportive working environment

- Long-term career development opportunities

Key Responsibilities

- Welcome and assist clients in person, by phone and through online channels.

- Understand clients’ needs and provide information about available treatments and packages.

- Explain treatment procedures, benefits, pricing and promotions clearly.

- Recommend suitable treatments or packages based on clients’ preferences and needs.

- Manage appointments, follow-ups and client enquiries.

- Maintain accurate client records and provide attentive aftercare support.

- Work with the team to deliver an excellent client experience.

Requirements

- Strong communication and customer service skills.

- Friendly, patient and professional manner.

- Comfortable discussing beauty treatments and packages with clients.

- Sales or beauty-industry experience is an advantage; training may be provided.

Skills and Experience :

- Treatment and package sales: Knowledgeable in explaining treatment options, package inclusions, pricing and promotions, and recommending suitable choices based on customer needs.

- Customer daily bookings: Experienced in arranging and managing appointments, confirming bookings and coordinating treatment schedules.

- Client care and service: Provide attentive service throughout the customer journey, including assisting customers before and during treatments.

- Package monitoring: Keep track of customers’ package usage, remaining sessions and follow-up appointments.

- Customer care follow-up: Contact and follow up with customers after treatments to check on their experience, provide aftercare information and support future bookings.

- Sales follow-through: Build positive customer relationships and identify appropriate opportunities for repeat visits or package renewals.

Interested candidates please contact : 8133 3030