Clinician - Emergency Call Centre

Responsibilities

• Clinicians shall perform audit on all the Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR cases) handled by Operations Centre
• These audits are performed to ensure that Operations Centre adheres to established procedures for DACPR cases.
• Handle incoming emergency calls, obtain caller and incident details and complete Emergency Call Taking (ECT) forms in system.
• Conduct telephone medical triage and provide medical advice and Pre-Arrival Instructions (PAI) according to approved guidelines, forward completed ECT forms to resource dispatchers.
• Provide clinical support for complex medical emergencies.
• Review call recordings and public feedback, and conduct medical training for designated Emergency call centre personnel.
• Assist in improving medical protocols, triage accuracy and patient outcomes.
• Attend required training and maintain strict confidentiality of all information.

Requirements

• Diploma or above from a Polytechnic, Higher NITEC in Paramedicine & Emergency Care, or International Baccalaureate (IB).

Either:

1. nursing experience in an emergency medical setting with current Singapore Nursing Board (SNB) registration; or
2. Level 3 Paramedic certification with relevant emergency medical experience.

• Basic computer skills, including Microsoft Office, internet navigation and map reading.
• Good communication and interpersonal skills, make timely clinical decisions.