Client care

Company Overview

The client is located in Singapore, providing luggage services and retail at Singapore Changi Airport, serving airlines and travelers with quality support and products.

Job Summary

This full-time role combines customer service and sales to resolve customer issues, generate leads, and support business growth at a busy airport luggage service center.

Responsibilities

• Resolve customer complaints by identifying root causes, delivering effective solutions, and ensuring complete follow-up for satisfaction
• Handle incoming customer calls to assess needs and proactively generate new sales leads
• Collect and analyze customer feedback to prepare reports recommending product or service improvements to management
• Foster open communication and build trust within the team to contribute to achieving team targets
• Manage multiple tasks efficiently and maintain performance under pressure in a fast-paced environment

Required competencies and certifications

• Ability to work a 6-day work week including weekends and public holidays
• Strong communication, active listening, and conflict-resolution skills

Preferred competencies and qualifications

1 year experience

Other Information

Location Singapore (Central/East)

Work Schedule 6-Day Work Week (Includes Weekends & Public Holidays)

Benefits Full CPF Contributions Statutory Benefits (Annual/Medical Leave)

How to Apply Interested candidates, please email your updated resume to [email protected]