[Singapore Flyer] HR & Admin, Manager / Senior Manager

OVERALL JOB PURPOSE
Lead the full spectrum of Human Resource functions and serve as a strategic partner to management in building a sustainable, productive and future-ready workforce.

In a frontline-intensive attractions environment, the role will address manpower shortages through innovative sourcing and job redesign, and drive HR digitalisation and people analytics.

KEY DUTIES & RESPONSIBILITIES
HR Strategy & Business Partnering

• Partner management to develop and execute people strategies that support business plans, and advise Heads of Department on organisation design, manpower and people issues..

Workforce Planning & Talent Acquisition

• Lead manpower planning and budgeting, balancing full-time, part-time and seasonal staff against peak and off-peak needs.
• Address frontline manpower shortages through creative sourcing (e.g. mature workers, returners, students, mid-career switchers), employer branding and recruitment agencies; conduct interviews and selection.
• Ensure work passes for foreign staff comply with MOM and immigration requirements.

Job Redesign & Digitalisation

• Champion job redesign, e.g. multi-skilling, cross-deployment, flexible work arrangements and career pathways, to make frontline roles more attractive and productive.
• Drive HR digitalisation (HRIS, payroll, e-recruitment, rostering, e-learning, employee self-service) and optimise existing systems such as Timesoft.
• Establish HR dashboards and analytics (headcount, turnover, manpower cost, hiring) to support data-driven decisions.
• Tap government schemes and grants (e.g. WSG, SkillsFuture, Enterprise Singapore) to support transformation.

Learning & Development

• Implement the company training plan with focus on service excellence, safety, digital and leadership capabilities; work with training providers and conduct in-house training.

Compensation, Benefits & Performance

• Benchmark compensation and benefits against the market and recommend improvements to attract and retain talent; ensure adequate insurance coverage.
• Supervise the full-time and part-time payroll process, ensuring accuracy, timeliness and statutory compliance (e.g. CPF, IRAS); act as backup for payroll processing.
• Drive the performance management cycle and succession planning for key roles.

Employee Relations, Compliance & Operations

• Advise line managers on performance, disciplinary and grievance matters; drive staff engagement, welfare and diversity, equity and inclusion (DEI) initiatives.
• Keep HR policies and the Staff Handbook current and compliant with employment legislation, tripartite guidelines and PDPA.
• Oversee HR administration and lead the HR team; handle other projects as assigned.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Degree in Human Resource Management or related discipline; IHRP certification is an advantage.
• Minimum 5 years of hands-on HR generalist experience, including 2 years in a supervisory or lead role; experience in attractions, hospitality, tourism, F&B or retail preferred.
• Sound knowledge of Singapore employment laws and tripartite guidelines.
• Experience in HR systems implementation, job redesign or government grants is an advantage; Timesoft knowledge preferred.
• Analytical, proficient in MS Office (especially Excel) and comfortable with HR technology.
• Strong communication and stakeholder management skills; keen interest in organising staff activities.
• Candidates with less experience may be considered for the Assistant Manager position.

Important Notes

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

IMPORTANT:

We do not collect any of the following:

1. NRIC/FIN or any national identifiers
2. Photo
3. Date of birth
4. Age
5. Spouse/Family Information

Please do NOT include these in your CV/Resume and we reserve the right to reject any application that contains the above.