Hotel Front Desk

Job Summary

You will provide friendly and efficient check-in and check-out services at the hotel reception, manage guest registration and reservations, resolve complaints promptly, and coordinate with other departments to maintain high service standards.

Responsibilities

• Deliver efficient check-in and check-out services to guests at the hotel reception
• Complete guest registration by accurately retrieving and inputting reservation information into the computer system
• Resolve guest complaints and special requests promptly and professionally to ensure guest satisfaction
• Enforce hotel policies and procedures consistently at reception counters and lobby areas
• Manage walk-in, email, phone enquiries, and internet hotel room reservations effectively
• Perform front desk cashiering duties, including accurate credit and cash handling following hotel policies
• Prepare and submit shift reports to the accounts department timely
• Coordinate and liaise with housekeeping, room service, maintenance, and reservation departments to support smooth operations
• Collect and communicate customer feedback to help maintain and improve the hotel’s service and hospitality standards
• Perform additional duties as assigned by management

Preferred competencies and qualifications

• Eagerness to learn and passion for delivering excellent customer service
• Well-groomed appearance and strong communication skills to engage with guests and team members
• Ability to work independently and collaboratively as a team player
• Capacity to work under pressure and take initiative in various situations
• Commitment to providing high levels of service excellence
• Flexibility to adapt to different work situations and schedules, including rotating shifts on weekends and public holidays

Other Information

• Ability to work rotating shifts on weekends and public holidays