Senior Clinic Assistant / Clinic Executive

We are seeking an experienced and proactive Senior Clinic Assistant / Clinic Executive to join our team. This role supports the smooth day-to-day operations of the clinic, ensuring efficient administrative processes and delivering a high standard of patient care and service.

Key Responsibilities

• Manage daily clinic operations to ensure smooth workflow and efficient patient service
• Greet and assist patients professionally, including handling enquiries, registration, and appointment scheduling
• Maintain accurate patient records using electronic medical records (EMR) systems
• Handle patient billing, payment collection, insurance claims, and related administrative matters
• Address patient enquiries, feedback, and service-related issues promptly and professionally
• Coordinate with doctors, nurses, and other healthcare professionals to ensure smooth clinic operations
• Assist doctors with ultrasound examinations and other clinical procedures when required, including patient and equipment preparation
• Ensure examination rooms and medical equipment are properly cleaned and maintained in accordance with clinic protocols
• Guide and support junior clinic staff in daily operations when required
• Monitor clinic supplies and inventory, and coordinate replenishment when necessary
• Ensure compliance with clinic SOPs, patient confidentiality requirements, and service standards
• Provide chaperone support during physical examinations of female patients when required
• Maintain clinic cleanliness, hygiene, and overall presentation standards
• Perform other administrative and operational duties as assigned

Requirements

• Minimum 2 years of relevant experience in a clinic or healthcare setting; specialist clinic experience is an advantage
• Strong communication and interpersonal skills with a patient-focused approach
• Ability to work independently, multitask, and prioritise effectively in a fast-paced environment
• Good problem-solving skills and ability to handle operational matters confidently
• Familiarity with electronic medical records (EMR) systems, patient billing, and insurance claims
• Strong attention to detail and accuracy in documentation and record-keeping
• Ability to maintain strict confidentiality of patient information
• Proficiency in Mandarin is an advantage, as the role involves assisting Mandarin-speaking patients