Clinic Supervisor (Japanese Clinic)

Clinic Operations & Administration

• Oversee daily clinic operations to ensure smooth workflows, service quality and operational efficiency.

• Manage staff rostering, leave applications, manpower planning and performance appraisals.

• Support staff recruitment, onboarding and development in collaboration with HR.

• Oversee clinic facilities, equipment, inventory and regulatory licence renewals to ensure operational readiness and compliance.

• Develop and maintain operational procedures, and perform frontline clinic duties when required to support manpower shortages and operational needs.

Finance, Billing & Cost Management

• Oversee clinic billing, insurance claims, corporate and Third-Party Administrator (TPA) payments, and reconciliation activities.

• Prepare monthly operational and financial reports, including patient volume, revenue and new patient registrations.

• Manage clinic-related financial administration, including petty cash, bank deposits, invoicing and claims submissions.

• Monitor operational costs, review service pricing and coordinate medication pricing and system updates.

• Prepare commission reports and other financial submissions for Management's review and approval.

Marketing & Business Development

• Collaborate with the Marketing team to plan and implement promotional campaigns and business development initiatives.

• Manage updates to the clinic's digital platforms, including website content, social media and newsletters.

• Prepare marketing materials and monitor campaign performance, including digital marketing reports.

• Manage relationships with existing and prospective corporate clients, including enquiries, quotations, contract renewals and new business opportunities.

• Coordinate with external media partners, vendors and business associations to support marketing and networking initiatives.

Japanese Language & Stakeholder Coordination

• Facilitate communication and coordination with Japanese-speaking doctors, patients, corporate clients and external stakeholders.

• Provide Japanese-English interpretation and translation support for clinic-related communications and medical consultations, where appropriately qualified and required.

• Liaise with insurers, TPAs, corporate clients and external vendors to address operational matters and service-related enquiries.

Other Responsibilities

• Undertake other duties as assigned by Management to support the clinic's operational and business needs.

Requirements

• Minimum 'O' Levels or equivalent.

• Good interpersonal and communication skills.

• Proficiency in conversational Japanese would be an added advantage, as the role involves communication and coordination with Japanese doctors, patients and external vendors.

• Excellent customer service mindset.

• Able to multi-task and work in a fast-paced environment.

• Prior experience in a healthcare setting would be an advantage.

• Candidates with more experience may be considered for more senior positions.

• 44 hours per week, based on a 5.5-day work week.