Gym Operation Executive

Job Purpose:

The Gym Operations Executive is responsible for the smooth daily operation of the gym and its wellness facilities. This includes the towel counter, towel inventory monthly physical count with laundry vendor and laundry, upkeep and safe use of gym equipment liaising with equipment supplier/maintenance, cleanliness of the gym, regular checks of the hot pool, cold pool, swimming pools, steam room and sauna, coordination with vendors for repair works, changing room cleanliness, locker and keys management, and ad hoc administrative duties. The role ensures that members and guests enjoy a clean, safe and well-run facility at all times.

Job Responsibilities:

1) Towel Counter Operations

2) Towel Inventory Management

3) Towel Laundry Services

4) Gym Equipment Maintenance

5) Gym Equipment Usage

6) Gym Cleanliness and Upkeep

7) Changing Room Cleanliness

8) Locker and Key Management

9) Wet Facilities: Hot Pool, Cold Pool, Steam Room and Sauna

10) Vendor Management

11) Ad Hoc Administrative Duties

• Maintain daily logs, checklists, incident reports and attendance records.
• Prepare periodic reports on towel usage, equipment status, facility checks and member feedback.
• Handle membership-related queries, access control and visitor registration where required.
• Manage petty cash, purchase requests and receipts as assigned.
• Assist with staff rosters, shift handovers and briefing of junior staff or part-timers.
• Support promotions, events and special requests from management.
• Perform any other duties assigned by management from time to time.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Requirements:

Qualifications and Experience

• Diploma or NITEC in a related field, or equivalent experience.
• At least 2 years of experience in a gym, fitness, hospitality or facilities role (preferred).
• Valid CPR and AED certification (or willingness to obtain one).
• Basic knowledge of gym equipment and pool, sauna and steam room safety.

Skills and Attributes

• Strong customer service and communication skills.
• Good organisational skills and attention to detail, especially for stock counts and record keeping.
• Ability to work independently, prioritise tasks and respond calmly to incidents.
• Basic computer skills for logs, reports and inventory sheets.
• Responsible, reliable and hygiene conscious.

Working Conditions

• Shift work, including weekends and public holidays, as required.
• Prolonged standing, walking and some light lifting (for example, towel bundles and equipment adjustments).
• Exposure to wet, hot and humid environments during facility check.