System Analyst

Key Responsibilities

1. Process & Workflow Support

• Help document the company’s current financing, dealer, customer and administrative workflows

• Note where there is duplicated work, manual effort or room for automation, and raise these to the GM

• Draw clear workflow diagrams of existing and proposed processes

2. Reporting & Dashboards

• Build and maintain dashboards and reports under the GM’s direction, covering areas such as the loan book, disbursement, credit quality and collections

• Help keep reporting consistent so everyone works from the same numbers

• Check data for errors and inconsistencies, and help clean up records

• Use Excel or Google Sheets, and business intelligence tool such as Power BI, Tableau or Looker Studio

3. Requirements & Coordination Support

• Help gather requirements from users and write them up clearly for the GM to review

• Prepare simple user stories, notes and acceptance criteria

• Help track open questions, pending decisions and outstanding items, and follow up on them

• Support communication with external development partners, with the GM holding the relationship

4. Testing & Quality Checks

• Prepare and run user acceptance testing on new features against agreed requirements

• Record bugs, gaps and improvement requests clearly

• Help re-test fixes and confirm systems are ready before use

5. Implementation & User Support

• Help prepare user guides, SOPs and simple training materials

• Support staff in learning new systems and workflows

• Check in on how systems are being used after launch and gather feedback

6. Simple Tools & Automation

• Build simple spreadsheets, calculators or trackers where useful

• Try low-code, no-code or AI-assisted tools to test ideas quickly, under guidance

• Always check with the GM or the development partner before changes that could affect live systems or data

Key Areas of Work

• Dealer onboarding and management

• Loan application processing and financing records

• Document submission and verification

• Credit assessment and approval workflows

• Repayment and collections tracking

• Management reporting and dashboards

• Workflow automation and data tidying

Essential Skills & Attributes

• 1–3 years of relevant experience (business analysis, data, or systems support)

• Comfortable with Excel or Google Sheets

• Basic SQL, or a clear willingness to learn it quickly

• Organised, careful with detail, and reliable in following through on tasks

• Willing to learn, ask questions, and take direction

• Clear written communication for documenting processes and reports

Advantageous

• Exposure to a business intelligence tool (Power BI, Tableau or Looker Studio)

• Any exposure to financial services, lending, hire purchase or automotive

• Familiarity with low-code, no-code or AI-assisted tools

• Experience with project or documentation tools such as Notion, Trello or ClickUp