Logistics Customer Service

Job Responsibilities

• Coordinate sea and air shipments, transport, warehouse activities, and deliveries.
• Liaise with customers, warehouse staff, transporters, carriers, co-loaders, and internal departments.
• Prepare customs permits, clearance documents, refund applications, delivery orders, and arrival notices.
• Check, sort, match, and file shipping and warehouse documents accurately and on time.
• Prepare payment vouchers for carrier and co-loader charges and submit them to the Accounts Department.
• Handle customer and shipper enquiries, requests, and complaints promptly and professionally.
• Update customers on order status, inventory availability, shipment progress, and delivery schedules.
• Support daily operations to meet customer service standards.
• Perform other duties assigned by the Operations Manager, Sales Manager, or immediate superior.

Job Requirements:

• Minimum GCE ‘N’ / ‘O’ Level, Diploma preferred
• Good communication and interpersonal skills
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Candidates with freight forwarding customer service experience will have an added advantage.
• Strong coordination and problem-solving skills
• Willingness to learn and a positive working attitude
• Independent, organized, and comfortable working as part of a team.
• Training and guidance will be provided where required.

Benefits

• Basic Salary
• Variable incentive Scheme (Performance bonus & etc)
• Annual leave and medical benefits
• Training and career development opportunities