IT Manager

IT Manager

Our client is an established organisation in the retail and food services sector, seeking an IT Manager to oversee its Singapore IT operations. This role combines hands-on technical responsibilities, team supervision and collaboration with overseas IT stakeholders.

Key Responsibilities

• Manage daily IT operations across corporate and outlet environments, ensuring reliable infrastructure, applications and end-user support.

• Administer and maintain Windows Server, Microsoft 365, Azure, Active Directory, DNS, DHCP and Group Policy.

• Oversee network infrastructure, connectivity, system availability and incident resolution.

• Support point-of-sale (POS), ERP and related business applications, coordinating troubleshooting and enhancements with users and vendors.

• Deliver IT projects, including system upgrades, technology deployments and outlet infrastructure setup.

• Maintain IT security controls, access management, patching, backups and disaster recovery arrangements.

• Support IT audits, maintain documentation and implement local policies aligned with organisational standards.

• Manage IT vendors, service agreements, procurement, assets and budgets.

• Supervise a small IT team and coordinate with regional and global technology stakeholders.

• Translate business requirements into practical technology solutions and recommend operational improvements.

Requirements

• Diploma or degree in Information Technology, Computer Science or a related discipline.

• At least five years of relevant IT experience.

• Practical experience administering Microsoft infrastructure, including Windows Server, Microsoft 365, Azure and Active Directory.

• Experience supporting POS and ERP systems.

• Broad understanding of networking, infrastructure operations, IT security, backup and recovery.

• Experience managing vendors, coordinating projects and supervising or guiding IT colleagues.

• Strong troubleshooting, prioritisation and stakeholder communication skills.

• Able to work independently while collaborating with local business teams and overseas IT counterparts.

• Experience supporting retail, F&B or other multi-site operations would be advantageous.

• Familiarity with Microsoft Dynamics NAV, Business Central or SAP would be advantageous.

Working Arrangement

• Singapore-based role.

• Hybrid arrangement with two work-from-home days per week.

• Variable bonus, subject to company and individual performance.