VIP Desktop Engineer (Bukit Gombak Fix location)

Responsibilities:

• Provides the desktop support for the first contact point for customers, responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
• Performed Desktop Support services to users

Requirements:

• Experience in Microsoft Windows 10 and Microsoft Office 365
• Experience in Desktop Support, Microsoft Intune
• Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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