Compliance & IT Executive

Job Description: Systems Operations & Compliance Executive (POS, IT & Digital Assets)

Role Title: Systems Operations & Digital Compliance Executive

Department: IT, Operations & Digital Assets

Reports To: Managing Director / OperationsDirector

Location: Singapore (HQ with islandwide outlet travel as needed)

Employment Type: Full-Time

Role Purpose

This hybrid role bridges front-line restaurant operations,technical IT infrastructure, digital compliance, and web management. The incumbent ensures 100%technical uptime across physical outlets (POS, LAN, kitchen systems), protects brandstandards and regulatory integrity (PDPA, payment compliance, customer issue resolutions), andmaintains the company’s customer-facing digital assets (WordPress/WooCommercewebsites, plugins, domains, and web security).

Key Responsibilities

1. Outlet POS & Technical Support (Operations Uptime)

● Provide L1/L2 hardware and network troubleshooting forcashier POS terminals, Kitchen Display Systems (KDS), thermal receipt printers, and cashdrawers.

● Troubleshoot outlet network connectivity: local LANcabling, network switches, dual-band Wi-Fi access points, and 4G/5G failover routers.

● Coordinate directly with hardware and POS vendors (e.g.,Suntoyo, payment terminal providers) to expedite repairs, loaner units, and warrantyclaims.

● Maintain a "ready-to-deploy" inventory of sparenetwork cables, switches, power adapters, and receipt printers at HQ.

2. Company Websites, Web Plugins & Digital Assets

● Manage and maintain all company websites (e.g., corporatesite, brand sites, e-commerce/catering portals):

○ Perform regular, safe updates of CMS cores (WordPress,Shopify, etc.), PHP versions, themes, and critical plugins without breaking livefunctionality.

○ Audit and troubleshoot third-party plugins (bookingwidgets, loyalty integrations, payment gateways like Stripe/PayNow, form handlers, SEOtools).

○ Maintain domain registrations, DNS records (A Records, MXrecords, SPF/DKIM/DMARC configurations), and SSL/TLS certificatesacross all digital properties.

● Execute routine staging-to-production testing, full sitebackups, and uptime monitoring alerts.

● Implement basic web security protocols (spam filters,Cloudflare rules, firewall settings, malware scans).

3. Digital Compliance & Data Protection

● PDPA & Data Governance: Serve as the hands-on DataProtection administrator; ensure customer data collected via websites, loyalty apps, luckydraws, and feedback forms complies with Singapore Personal Data Protection Act (PDPA)standards.

● Payment & Security Compliance: Monitor payment gatewayintegrations to verify standard PCI-DSS compliance practices (ensuring zero rawcard data is logged or stored locally).

● Licensing & Digital Assets Audit: Maintain an updatedcentralized register of all software licenses, hosting accounts, API keys, pluginsubscriptions, and company-owned digital assets.

4. Customer Support Escalation & Feedback Resolution

● Manage second-tier customer support inquiries escalatedfrom store managers, delivery aggregator apps (Grab, Foodpanda), or website contact forms:

○ Investigate technical billing disputes, duplicate paymentdeductions, failed online vouchers, or missing loyalty points.

○ Coordinate with payment acquirers and finance tofacilitate transaction chargebacks and customer refunds.

● Monitor Google Business Profiles, social media messageinboxes, and website tickets for technical complaints, ensuring SLA-driven turnaround times.

● Track recurring operational complaints (e.g., frequentprinter jams, missing order items due to KDS latency) and implement preventative technicalfixes.

Candidate Requirements

● Experience: 2–4 years of combined experience acrosstechnical IT support, web administration, and customer operations. Background inmulti-outlet F&B, hospitality, or omnichannel retail is strongly preferred.

● Technical Skills:

○ POS & Networking: Hands-on familiarity with restaurantPOS systems (Suntoyo, Revel, Eats365, Aptito, or similar), Ethernet/LANtroubleshooting, IP addressing, and thermal printer setups.

○ Web Management: Proficient in WordPress/WooCommerce CMSadministration,

cPanel/Cloud hosting environments, plugin debugging, DNSrecord management, and basic HTML/CSS.

○ Compliance & Data: Working familiarity withSingapore’s PDPA regulations and basic digital data handling best practices.

● Soft Skills:

○ Professional, calm demeanor when de-escalating unhappycustomers or handling tense rush-hour store outages.

○ Strong ownership mentality—able to prioritize between anurgent store-down emergency and planned website maintenance.

● Working Requirements:

○ Willingness to travel to Singapore retail outlets on shortnotice for critical on-site troubleshooting.

○ Availability for rotational on-call coverage during peakweekend/evening dining windows.

Compensation Structure

Base Salary $3200 – $3600 / month

On-Call / Standby Allowance $50 per call out on off day