Admin Officer (Operations)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Administrator to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive iResponsibility

● Handle customers’ enquiries via inbound calls and email correspondences;

● Escalates enquiries or issues to relevant departments and ensure proper follow-up;

● Ensure quality customer service and maintaining good phone etiquette;

● Provide customer support activities;

● Manage and process sales agreement;

● Schedule of all IoT device installation;

● Assist with any administrative duties and perform any ad-hoc duties, as and when required.

Requirements

● Experience in scheduling is a plus;

● Familiar with Microsoft Office applications;

● Comfortable leveraging digital tools and rapidly adapting to new software and systems;

● Excellent communication and interpersonal skills;

● A great team player with a high level of energy;

● Able to work independently.