Hotel Operations Manager

About the role

As the Hotel Operations Manager, you will play a pivotal role in ensuring the smooth and efficient running of our hotel in the Chinatown Central Region. This full-time position will see you overseeing all daily hotel operations, from front desk management to staff supervision and guest experience optimization.

Key responsibilities

• Manage and oversee all hotel operations, including front desk, housekeeping, and maintenance

• Develop and implement operational strategies to enhance efficiency, guest satisfaction, and profitability

• Lead, motivate, and provide training to a team of hotel staff to ensure exceptional service delivery

• Monitor and analyse hotel performance metrics, identifying areas for improvement

• Ensure compliance with relevant industry regulations, safety standards, and brand guidelines

• Collaborate with other departments to coordinate hotel activities and address guest inquiries

• Manage the hotel's inventory, procurement, and budgeting processes

About you

• Experience in hotel operations management or a related field

• Strong leadership, problem-solving, and decision-making skills

• Excellent communication and interpersonal abilities to effectively interact with guests and staff

• Proficient in hotel management software and data analysis tools

• Thorough understanding of the hospitality industry, including trends, best practices, and regulatory requirements

• Ability to multitask, prioritize, and work under pressure to meet deadlines