Outlet Operation Manager

Key Responsibilities

Business Performance & Results

• Take ownership of outlet business performance including revenue, profitability, and operational stability.

• Monitor key performance indicators and implement actions to improve business results.

• Identify operational issues and implement corrective measures when necessary.

Marketing & Customer Growth

• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.

• Drive customer engagement, repeat visits, and local promotional activities.

• Support customer relationship development and customer retention initiatives.

Team Leadership & Staff Development

• Lead, supervise, and motivate outlet staff to maintain operational standards.

• Develop and train team members to maintain consistent service quality.

• Support the development of supervisors or assistant managers within the team.

Outlet Operations Management

• Ensure smooth day-to-day operations and maintain service standards.

• Manage staffing, scheduling, and labour productivity effectively.

• Maintain outlet environment, safety standards, and customer experience.

Data Awareness & Reporting

• Prepare and submit operational reports including monthly performance reports.

• Monitor business trends and explain performance fluctuations when necessary.

• Use operational data to support decision-making and performance improvement.

Compliance & Operational Standards

• Ensure compliance with company operational policies and regulatory requirements.

• Maintain safety, hygiene, and operational standards at all times.

Requirements

• Minimum 3–5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.

• Proven ability to manage outlet operations and deliver business performance results.

• Experience executing outlet-level marketing or promotional initiatives.

• Strong leadership skills with the ability to manage and develop teams.

• Comfortable working with operational data and performance reporting.

• Strong problem-solving and decision-making abilities.

• Ability to work in a fast-paced entertainment or service environment.

Ideal Candidate Profile

We are looking for managers who:

• Take ownership of outlet performance, not just daily supervision.

• Are comfortable making operational and business decisions.

• Can lead teams and maintain stable store operations.

• Are proactive in improving outlet performance and customer experience.