Sales Support Officer (MNC / 5 Days / East Region) - [LL]

Job Overview

We are seeking a detail-oriented and customer-focused Sales Support Officer to support our indoor sales and operational workflows. In this role, you will play a crucial part in assisting our Outdoor Sales Team, handling air and sea freight quotation inquiries, preparing reports, and delivering excellent service to local and global clients. Full training will be provided, making this a great opportunity for individuals looking to build a career in freight forwarding and logistics administration.

Key Responsibilities

• Quotation & Sales Support:

  • Manage day-to-day air freight and sea freight quotation inquiries received via phone and email.

  • Prepare accurate quotations and conduct consistent follow-ups on sales inquiries.

  • Work closely alongside the Outdoor Sales Team to support and develop new business opportunities.

• Reporting & Administrative Operations:

  • Compile, maintain, and manage weekly and monthly sales data and performance reports.

  • Process debit and credit notes accurately to facilitate smooth payment workflows.

  • Meet monthly target Key Performance Indicators (KPIs) and revenue goals set for the sales administration function.

• Customer Care & Stakeholder Coordination:

  • Provide responsive, professional communication to customers and coordinate with international colleagues across global offices.

  • Deliver high-quality customer service through professional phone and email interactions to ensure customer satisfaction.

  • Undertake additional sales support duties as required.

Requirements & Qualifications

• Experience: No prior experience required. Candidates seeking entry-level opportunities or looking to start a career in logistics administration are welcome to apply. Comprehensive on-the-job training will be provided.

• Advantageous Background: Prior experience in customer service, front desk operations, administration, or logistics/freight forwarding is a plus.

Working Hours & Location

• Work Schedule: Monday – Friday, 8:30 AM – 6:00 PM

• Work Environment: Office-based environment

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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