Customer Relations Officer

Job Responsibilities

• Manage customer enquiries, feedback, complaints and service-related cases.

• Build and maintain positive relationships with customers.

• Coordinate with internal departments to resolve customer concerns and follow up on outstanding matters.

• Analyse recurring customer issues and recommend service improvements.

• Prepare customer service reports and maintain accurate customer records.

• Support customer engagement and service improvement initiatives.

• Perform general administrative duties, including filing, documentation and data entry.

• Prepare reports, correspondence and other administrative documents.

• Maintain and update records, databases and internal trackers.

• Coordinate meetings, appointments and follow-up actions where required.

• Provide administrative support to the department and assist with other ad-hoc duties.
  

Job Requirements

• Degree in Business, Marketing, Customer Relations, Business Administration or a related discipline.

• At least 1 year of relevant customer service, customer relations or administrative experience preferred.

• Strong communication, interpersonal and problem-solving skills.

• Good organisational and administrative skills with attention to detail.

• Proficient in Microsoft Office applications.

• Able to work independently and coordinate effectively with different departments