Customer Service Executive (Centre Region / 5 Days) - [LL]

Job Overview

We are looking for a customer-centric and detailed Customer Service & Operations Executive to handle end-to-end shipment processing, order coordination, and customer enquiries. In this role, you will play a key part in managing operational workflows, maintaining smooth vendor relationships, and delivering high satisfaction to both local and overseas clients.

Key Responsibilities

• Customer Care & Enquiries: Promptly and professionally handle customer enquiries via email and phone. Identify and assess customer needs to build sustainable, trusting relationships through open and proactive communication.
• Shipment & Document Processing: Execute efficient handling of air/ocean shipments, including document processing, manifest preparation, invoicing, and accurate cost capturing.
• System Operations & Compliance: Ensure precise and timely updates in internal systems while adhering strictly to company operational procedures and relevant industry regulations.

• Stakeholder & Vendor Coordination: Liaise seamlessly with internal teams, overseas offices, carriers, warehouse personnel, and transport subcontractors to ensure smooth execution of logistics activities.

• Issue Resolution: Address customer complaints, investigate root causes, and provide appropriate solutions or alternatives within specified timeframes; follow up to ensure complete resolution.

• Operational Excellence: Proactively go the extra mile to engage customers, optimize day-to-day workflows, and undertake additional operational duties as assigned by Management.

Requirements & Qualifications

• Experience: No prior experience required. Candidates looking for entry-level opportunities or seeking to start a career in logistics/customer operations are welcome to apply. Prior exposure to customer support is an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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